Refund policy

RETURN AND REFUND POLICY

Effective date: September 11, 2026

This policy applies to purchases made at https://robovect.com.

RETURN WINDOW
You may request a return within 30 days after delivery. To be eligible, an item must be unused, in the same condition in which you received it, and returned with its original packaging where applicable.

HOW TO START A RETURN
Before sending an item back, contact support@robovect.com or call +1 719-284-4336 with your order number and the reason for your request.

RETURN ADDRESS
robovect
1500 N Grant St Ste N
Denver, CO 80203, United States
Items sent back without first requesting a return may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us promptly if an item is defective, damaged, or if you received the wrong item. Include your order number and clear photos where possible.

RETURN SHIPPING COSTS
Unless an item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law or the return results from our error.

REFUNDS
After we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

NON-RETURNABLE ITEMS
Items that have been used, installed, damaged after delivery, or returned without the required condition or packaging may be ineligible for return, except where applicable law provides otherwise. Customized or specially configured items may have additional return restrictions that are clearly disclosed on the relevant product page or at checkout.

CONSUMER RIGHTS
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer-protection law.